⚠️ DRAFT — review before launch. This is starter content prepared to a sensible UK GDPR standard; it has not been reviewed by a solicitor and must be checked (and updated with final supplier/processor details) before the site goes live.

Who We Are

Turf Masters ("we", "us", "our") provides lawn care, artificial grass cleaning and outdoor cleaning services across the West Midlands, Staffordshire, Cheshire and Shropshire. We are the data controller for the personal data described in this policy. You can contact us at enquiries@turf-masters.co.uk.

What Data We Collect

Enquiry form: name, email address, phone number, service of interest, and your message.
Booking / free quote requests: name, email address, phone number, the job address and postcode of the property to be worked on, service(s) requested, preferred date/time, recurrence preference, any notes, and any photos you choose to upload.
Cookies and analytics: see our Cookie Policy — analytics data is only collected once you've given consent.

How We Use Your Data

We use your data to respond to enquiries, arrange and manage quotes and bookings, provide the services you've requested, and — where you've consented — send relevant updates. We do not sell your personal data to third parties.

Our Legal Basis

We process enquiry and booking data on the basis of taking steps at your request prior to entering a contract, and to perform any resulting contract for services. Where analytics cookies are used, this is based on your consent, which you can withdraw at any time.

Who We Share Data With

We may share data with trusted third parties who help us run the business — for example, our website hosting provider, our email/SMTP provider, and (for analytics, only after consent) Google Analytics. [PLACEHOLDER — list final named suppliers/processors before launch.] We do not share your data with anyone else without a lawful reason.

How Long We Keep Data

We retain enquiry and booking data for as long as reasonably necessary to deliver the service and meet our legal/accounting obligations, after which it is deleted or anonymised. [PLACEHOLDER — confirm a specific retention period with Russ before launch.]

Your Rights

Under UK GDPR, you have the right to access, correct, erase or restrict the personal data we hold about you, to object to certain processing, and to data portability. To exercise any of these rights, contact us at enquiries@turf-masters.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Children

Our services are provided to adults responsible for a property; we do not knowingly collect personal data from children.

Changes to This Policy

We may update this policy from time to time; the current version will always be available on this page.

Privacy Policy